Here’s what we’re doing to keep you and our teams safe:

The safety and well being of our guests and teams has always been incredibly important to us and everyone in our hotels should rightly expect a safe, clean and protected environment.

The coronavirus crisis has brought this into sharp focus, which is why we have launched a new rigorous, daily cleaning regime.

Developed in partnership with Diversey, a global leading cleaning and hygiene product supplier for the healthcare and hospitality industries, we aim to give you extra peace of mind so you can book and stay with confidence.

Checking-in and social distancing
Minimising contact and increasing protection at reception with perspex screens, keeping social distancing measures in place and hand sanitiser are available.

Hygiene and sanitising spray
More frequent cleaning of high-touch areas, such as our check-in desk, lift controls, door handles and handrails with Diversey-approved disinfectants to the European standard of EN14476, effective against coronavirus. In the bedroom, we’re paying special attention to, TV remotes, door handles, desks and bathrooms.

Unlike other hotel brands, we employ every single member of our housekeeping team directly, meaning we’re able to ensure they maintain the highest standards in cleanliness and hygiene. We are also carrying out additional checks on rooms.

covi19 cleanse and safety at sure hotel reading

Bed Linen

We are laundering all our linen at over 60 degrees; with disinfectant detergent so you can enjoy a safe and great night’s sleep.

Protective Equipment For Our Teams

To protect our team members we’ve provided them with PPE equipment including gloves, aprons and hand sanitiser.

How often is my room cleaned?

To minimise housekeepers’ interaction with guest rooms, if you are staying more than one night, we will only clean your room if you ask us to – otherwise cleaning will take place automatically after your fifth night.   We will change your towels daily and should you require additional pillows, tea and coffee just need to ask a team member who will be happy to help.

Can I ask the Housekeepers not to enter my room until I leave?

Unless you are staying for more than five nights or you specifically request a daily clean, Housekeepers will only change your towels; If you do not want this service please put a do not disturb sign on your door. We will only clean your room if you ask us to – otherwise cleaning will take place automatically after six days.

What re-assurance can I get about the cleaning products you are using?

We have a longstanding partnership with Diversey – one of the world’s leading suppliers of cleaning and hygiene products. Diversey provide products to a vast range of industries across the world, including some used by the NHS and other healthcare settings.  We are using chemicals, that sanitise our rooms to the standard of EN14476 for  viricidal efficacy.  This means the products used are effective against coronavirus.